Practice Operations & Member Experience Lead

Revival Women’s Health | Decatur, GA
Full‑Time | In‑Person

Revival Women’s Health is a concierge women’s health practice redefining midlife care.

We serve women who are seeking something different from traditional healthcare — unhurried visits, thoughtful partnership, and care delivered with both clinical excellence and genuine presence.

We believe the details matter. From the way the space feels to the way a phone call is answered, Revival operates with intention. We are building a practice that exudes warmth, professionalism, and high‑quality care.

This is the first full‑time hire for the practice and a foundational role in how Revival operates and grows. This role reports directly to the Founder/CEO and Practicing Physician Dr. Taniqua Miller. We are seeking someone who understands that exceptional care delivery includes operational excellence, hospitality, presentation, and follow‑through.

The Practice Operations & Member Experience Lead owns the day‑to‑day operations of Revival Women’s Health.

This role is responsible for:

• Owning front‑of‑house excellence
• Ensuring smooth, organized clinic flow
• Protecting and elevating the member experience
• Supporting thoughtful, sustainable practice growth
• Maintaining operational systems and standards
• Partnering closely with the physician founder

This is not a task‑based administrative position. It requires ownership, initiative, sound judgment, and pride in doing things well. The right candidate will see this role as theirs to steward and strengthen.

• Oversee and execute daily clinic operations with precision
• Ensure schedules are optimized and clinical flow is protected
• Maintain organized, efficient systems and refine SOPs as needed
• Anticipate operational gaps and proactively propose solutions
• Coordinate supplies, vendors, and administrative logistics
• Uphold confidentiality and professionalism at all times

• Serve as the welcoming and composed presence of the practice
• Manage pre‑appointment prep, check‑in, check‑out, and payment processes seamlessly
• Communicate clearly and warmly with members via phone, portal, and in person
• Ensure onboarding and ongoing touchpoints reflect the Revival standard
• Maintain a calm, attentive, hospitality‑forward environment

Presentation, timeliness, attendance to detail, and professionalism are essential in this role. These qualities directly shape how members experience care at Revival Women’s Health.

• Support consistent and thoughtful membership growth through follow‑up and relationship management
• Represent the practice with professionalism in community interactions
• Ensure prospective members feel informed, cared for, and respected
• Maintain consistent follow‑through and organized outreach tracking
• Support growth initiatives as identified by practice leadership

Growth matters — but it must align with the Revival way: intentional, relational, and sustainable.

You may be a strong fit if you:

• Have 3–5+ years of experience in a medical or high‑touch service environment
• Take pride in organization, professionalism, and presentation
• Naturally operate with initiative and accountability
• Think ahead and solve problems without waiting to be asked
• Value working in a smaller, intentionally paced, high‑touch environment
• Understand that hospitality and healthcare are intertwined in this model
• Enjoy contributing meaningfully to a growing business

This role requires emotional intelligence, discretion, maturity, and sound judgment.

We are looking for someone who wants to be a part of building something meaningful.

Required:

• Prior experience in a medical or healthcare setting
• Strong organizational and administrative skills
• Excellent written and verbal communication
• Ability to manage competing priorities independently
• High level of professionalism and discretion

Preferred:

• Experience in concierge or membership‑based practices
• Experience working closely with a founder or small business owner
• Familiarity with EHR systems and scheduling platforms

• Full‑time
• In‑person, five days per week in Decatur
• Future hybrid flexibility may be considered as the…