Front Office Manager

About DeKalb Brilliance Academy

Designed with input from nearly 1,000 South DeKalb community members, DeKalb Brilliance Academy is a tuition-free, public K-8 charter school committed to building a fundamentally different kind of education. We currently serve grades K-6 and will add one grade per year (learn more about our founding journey here). Our vision is that each child will know and leverage their unique brilliance to critically analyze the world around them and to design a better and more equitable future.

We pursue this vision through our Real-world Project-based Learning, where students learn not only from their teachers and peers, but also directly from scientists, lawyers, engineers, and designers. Our model is ambitious by design—and built to challenge the status quo in service of our students and community.

DeKalb Brilliance Academy is seeking a warm, highly organized, detail-driven Front Office Manager to serve as one of the first and most important faces of our school community. The Front Office Manager plays a critical role in ensuring that families, scholars, staff, visitors, and community partners experience DeKalb Brilliance as joyful, responsive, safe, and well-run from the moment they enter our building or call our main office.

This person helps create the conditions for strong school operations by managing daily front office systems, supporting attendance intervention, maintaining accurate student records, coordinating family-facing communication, and helping ensure families experience clear and caring partnership. This role is ideal for someone who loves people, takes pride in strong systems, notices details others may miss, and understands that operational excellence is one way we show love to children and families.

The Front Office Manager must be able to balance warmth with urgency, customer service with follow-through, and daily responsiveness with long-term systems management. At DeKalb Brilliance, our office team is not separate from the mission. The Front Office Manager directly supports our goals for strong attendance, full enrollment, positive family experience, and a school culture where every scholar is known, supported, and expected to thrive.

• Welcome families, scholars, staff, visitors, vendors, and community partners both in person and on the phone with warmth, professionalism, and care
• Serve as a primary point of contact for families who need support with attendance, dismissal, enrollment, records, and general school information
• Maintain a neat, calm, organized, and welcoming front office environment (including supplies, deliveries, lost & found, etc.)

• Oversee the daily student attendance process and ensure attendance is accurately reconciled in Infinite Campus each day, including making & documenting daily attendance calls to families, and filing/tracking excuse notes daily
• Prepare for and participate in weekly attendance team meetings (including coming with students who meet attendance triggers and ensure follow-up happens according to the attendance playbook)
• Manage daily dismissal changes with accuracy, urgency, and strong attention to detail, ensuring the dismissal sheet is fully updated by 2:00 PM each day with absences, early releases, and any dismissal changes submitted by families
• Support safe and accurate student arrival, early checkout, and dismissal processes

• Maintain clear, accurate, and confidential records related to attendance, dismissal, family communication, and student information
• Support accurate student records management, including permanent file checklists; auditing student files at least quarterly
• Complete withdrawal and transfer processes using the school's Scholar Withdrawal Checklist
• Organize and maintain tardy, early release, substitute, and visitor binders weekly
• Proactively identify gaps in office systems and help improve processes so daily operations run smoothly

• Create, distribute, and track family communication materials, including flyers, permission slips, reminders, and school notices
• Create and distribute weekly family newsletter and other regular family communications
• Ensure family-facing communication is accurate, accessible, timely, and aligned to school expectations

• Plan and support field lessons aligned to humanities projects, executing at least one field trip per grade per semester
• Coordinate permission slips, rosters, transportation details, chaperone materials, and family communication
• Create and maintain field trip binders with all required documentation
• Partner with teachers, operations staff, and school leaders to ensure field trips are safe, organized, and mission-aligned
• Support the belief that scholars deserve rich, real-world learning experiences beyond the classroom