Operations and Events Associate

JOIN OUR MISSION

This is more than an event support role-it is an opportunity to help create the experiences, operations, and member services that strengthen state governments across the South. As the Operations & Events Associate, you will play a vital role in ensuring CSG South programs, meetings, conferences, and daily operations are delivered with excellence, professionalism, and attention to detail. From supporting the Southern Legislative Conference to coordinating travel, managing registrations, and helping maintain efficient office operations, this role is essential to the member experience and organizational success.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional service and execution, we invite you to join our team.

The Southern Office of The Council of State Governments (CSG South) empowers and elevates public servants across the 15 Southern states. Through policy innovation, leadership development, and regional collaboration, we equip leaders to serve their constituents with excellence. We live out our core values in all that we do:

• Servant's Heart – We lead by serving others.
• Ambitious – We set bold goals and pursue them relentlessly.
• Adaptable – We respond to challenges with innovation and agility.
• Accountable – We honor commitments and own our outcomes.
• Credible – We earn trust through excellence and integrity.

CSG South seeks a highly organized and service-oriented Operations & Events Associate to support the successful execution of conferences, leadership programs, state visits, and daily organizational operations. This role serves as a key member of the Operations & Events team, providing event coordination, participant support, travel management, registration administration, and operational assistance that contribute to the success of CSG South programs and member services.

The Operations & Events Associate works closely with the Director of Operations & Events and colleagues across the organization to ensure events are well-executed, logistics are coordinated effectively, and operational needs are addressed in a timely and professional manner. This position exercises sound judgment, strong attention to detail, and exceptional customer service while supporting multiple priorities in a deadline-driven environment.

• Support planning and execution of the Southern Legislative Conference, leadership development programs, fly‑ins, state visits, and other organizational events.
• Coordinate registration activities, attendee communications, reports, badges, ribbons, and conference materials.
• Serve as the primary administrator for event registration, housing, and participant management systems, including Cvent, Passkey, Jot Form, Zoom, and other event technology platforms.
• Coordinate transportation and travel logistics for presenters, participants, designated guests, and event programming for the region's meetings, conferences, and programs.
• Support guests, youth, and volunteer, and recognition programs associated with conferences and events, including registration, communications, training materials, and operational logistics.
• Assist with registration system training and on-site support for volunteers, temporary staff, and event personnel.
• Maintain and administer event registration and hosting for virtual events using the Zoom platform.
• Organize and monitor participant room blocks, housing reservations, and rooming reports, serving as a primary point of contact for designated participant housing and registration needs.
• Coordinate transportation and travel logistics for presenters, participants, designated guests, and member events.
• Serve as on‑site event staff support for assigned meetings, conferences, and programs.
• Assist with venue, hotel, vendor, and supplier coordination as assigned.

• Coordinate communications and mailings to elected officials, legislative staff, program participants, and external partners.
• Serve as a point of contact for incoming office communications and direct inquiries appropriately.
• Support…