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Senior Workforce Analyst
Job in
Decatur, DeKalb County, Georgia, 30089, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Business
Business Analyst, Data Analyst
Job Description & How to Apply Below
Key Responsibilities Develop and maintain capacity models to support organizational service level objectives Collaborate with stakeholders to provide workload projections and optimize staffing strategies Monitor workforce performance KPIs and lead exception management and schedule optimization
Required Qualifications 10+ years of experience in workforce management, particularly in contact centers or customer operations Bachelor's degree in a related field or equivalent work experience Strong experience with Workforce Management software and advanced forecasting skills Proficiency in Microsoft Office and familiarity with BI tools Deep understanding of contact center operations and metrics
Position Requirements
10+ Years
work experience
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