Concierge, Hope Lodge

Essential Functions

• Greet guests and manage check‑in and check‑out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation and EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi‑line phone systems
• Excellent customer service and problem‑solving skills
• Ability to work flexible hours including evenings and weekends

• Minimal travel required

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check‑in, check‑out, or transportation.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast‑paced environment, including managing multiple tasks and assisting guests throughout the day.

The starting rate is $19.50. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non‑discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff with generous paid time off, medical, dental, retirement benefits, wellness programs, and professional development programs. Further details on benefits can be found on our careers site cer.org/benefits.

We are a proud equal opportunity employer.