Concierge 1st Shift

1st shift Concierge/ Front Desk persons needed

Front Desk personnel are an upfront and hands-on representative of Mansions Senior Living Communities. Theyaregenerallythefirstpointofcontactforcustomers&prospective residents andhaveextensivedaily interaction with customers and the public on the company’sbehalf.

This position requires personnel to be professional, courteous, outgoing, compassionate, and maintain safety procedures at all times.

Must have excellent customer service & communication skills.

• Mustbeabletopassacomprehensive Criminal Background Screeningandpre -employment
  
  Drug Test
• Mustprovidevalidemploymentdocuments
• Musthavereliabletransportationtoreporttoworkontimeandmaintaingoodattendance
• Mustbeabletowalk,sit,stand,bend,or kneel throughout shift.
  
  Mustbeableto lift
  25-50lbs.
• Customer service:includes professional,promptandcourteouscorrespondencewithresidents, visitors, contractors, coworkers and supervisors
• Maintainapositive“can-do”attitude
• Abilitytofollowverbalandwritteninstructionwithattentiontodetails
• Self-motivated,abletoworkwith/without supervision
• Communicate politely&professionallywithcustomers,co-workers&supervisors
• Potential for“on-call”forfill-inshifts;couldrequireevenings,overnightsorweekendsforemergencies
• Willingtotraveltoother Mansions Senior Living Communitiesforemergenciesorfill -in shifts
• Experiencedrivingpassengercommercialvehicles is preferred.
  
  CDLisnotrequired.
• Mustpossesscurrent Driver’sLicense,acceptabledrivingrecord¤tpersonalautoinsurance
• Salesor Customer Serviceexperiencein Apartments Leasing ,Hotel/Hospitalityor Senior Living  Community.
  
  Additional certifications or training in Senior Living are a plus
• Maintain an accurate and a thorough knowledge of all the aspects of the property, specifically in areas such as community policies, safety and emergency procedures, etc.

• Mustbeabletocompleteassignedtasksinalloweddays/time
• Musthaveattentiontodetail
• Answerphones,greetcustomersandassistwiththeirneeds,filing,make copies,etc.
• Goaltoanswerphoneby3 rd ring, “Good morning (afternoon, evening) Mansions at (property name), this is (your first name), how may I assist you?"
• Greet EVERYONE with kind words, a smile, and eye contact, “Welcome to the Mansions” or “Welcome back home”
• Dresscode–Business casual,namebadgerequired,jeans(clean,noholesorfrays,nottootightor loose), tennis shoes or other close toed shoes
• Mustbeabletoadequatelyusecomputersforemailcommunications,writing letters,input prospect& resident data, input & update service requests, document incidents, etc.
• Keepcurrentknowledgeof Community pricing,availability,specials,advertisements&thatof competitors.
• Supportoverallmarketingtechniquesandoffersuggestionsthatcanhelpinthepromotion, advertising, and marketing of communities
• Schedule&givetourswithprospectsfortheintentofleasingatthecommunity.
  
  Maintain follow-up.
• Greetvisitorsanddetermineifourcommunitymeetsthe needsoftheprospectiveclient
• Abilitytoconvert phonecallswithinquiringprospectsintoon-sitetours&effectivelyclosethesale, maintaining an acceptable closing ratio
• Keeptrackofallleasingpaperworkincludingtheapplication,leasing agreements,employment and criminal background reports and lease move-in packets
• Makesureleasingbrochures&welcomepacketsarestocked andreadyforthenextshift
• Scheduletransportationforresidentsoncorrespondingdays
• Assist withresidentactivitiesasneeded
• Pickupresidenttrashnightly,postnotices/flyers,assistwithdininglinens
• Lightcleaningofoffice,breakroom,lobby,andothercommonareasasneeded
• Maintainaclean&orderly workspace
• Orderssuppliesasneeded,verifiesitemsneededonthe1st&15thofeachmonth.
• Othermiscellaneousdutiesasassigned

• Full-time

• Hourly,non-exemptfromovertime
• Eligible for Vacation/Sick Leave after 90 days
• Employermatchedretirement
• Health Insurance options if full-time employment is maintained, (40hrs per week)
• We participate in Zay Zoon! Same day pay.

It's always a great day at The Mansions.