Field Technical Specialist,Semi Service Job Decatur area,Georgia USA,Engineering

What To Expect
The Tesla Field Technical Specialist position requires someone who is flexible, proactive, highly organized, and hard working. Individuals should have a passion for and understanding of electric vehicles and Tesla’s mission. Must have outstanding technical, communication, presentation, and organizational skills, while demonstrating a positive and professional approach.

What You'll Do

Provides high level technical field support to Technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and troubleshooting our vehicles. Directly collaborate with the field to reduce and eliminate systemic technical causes of vehicles aging in service

Engage in technical training and coaching to the field by providing the latest diagnosis product changes and information

Responds to situations where Service Technicians or product support has failed to isolate or fix an issue. Intercept and resolve technical escalations that would normally need to be resolved by specialized Service Engineers

Create, edit, and improve technical articles and other service reference systems at Tesla and have the ability to generate field reports of a technical or operational nature

Reports design, reliability, critical issues and maintenance problems or bugs to design engineering/software engineering. Recognize trends and patterns in field failures and provide potential solutions

Identify possible improved service methodologies and collaborate directly with Engineering and the field to implement these improvements. The goal is to improve service methods to a level that eliminates the need for the field to escalate technical issues. Work directly with the appropriate systems engineers to help create automated diagnostic routines, automate troubleshooting, and resolve technical issues

Potentially spend 50-60% of the time on site or traveling in the region, with occasional travel outside the region will also occur

What You'll Bring

Completing 5 Mastery Certifications at Tesla is required

Degree or Certificate from a University/College program in Automotive Technology or equivalent experience

Automotive Service Technician background required

Experience in diagnosing hardware and software systems. Previous roles performing field or remote support of complex software or hardware, like in the role of a field or remote application engineer, is extremely beneficial. Understanding and application of electronics and electrical theory required

Ability to solve unique software and hardware problems which may not have been encountered before

Experience using Linux based operating systems is required. Additionally, experience with Python, C/C++ or an equivalent scripting language are a distinct advantage

Ability to establish priorities and manage workload effectively and efficiently

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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Field Technical Specialist, Semi Service