Field Technical Specialist, Semi Service

What to Expect

The Tesla Field Technical Specialist position requires someone who is flexible, proactive, highly organized, and hard working. Individuals should have a passion for and understanding of electric vehicles and Tesla’s mission. Must have outstanding technical, communication, presentation, and organizational skills, while demonstrating a positive and professional approach.

• Provides high level technical field support to Technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and troubleshooting our vehicles.
• Directly collaborate with the field to reduce and eliminate systemic technical causes of vehicles aging in service.
• Engage in technical training and coaching to the field by providing the latest diagnosis product changes and information.
• Respond to situations where Service Technicians or product support has failed to isolate or fix an issue.
• Intercept and resolve technical escalations that would normally need to be resolved by specialized Service Engineers.
• Create, edit, and improve technical articles and other service reference systems at Tesla and have the ability to generate field reports of a technical or operational nature.
• Report design, reliability, critical issues and maintenance problems or bugs to design engineering/software engineering.
• Recognize trends and patterns in field failures and provide potential solutions.
• Identify possible improved service methodologies and collaborate directly with Engineering and the field to implement these improvements.
• The goal is to improve service methods to a level that eliminates the need for the field to elevate technical issues.
• Work directly with the appropriate systems engineers to help create automated diagnostic routines, automate troubleshooting, and resolve technical issues.
• Potentially spend 50-60% of the time on site or traveling in the region, with occasional travel outside the region will also occur.

• Completing 5 Mastery Certifications at Tesla is required.
• Degree or Certificate from a University/College program in Automotive Technology or equivalent experience.
• Automotive Service Technician background required.
• Experience in diagnosing hardware and software systems.
• Previous roles performing field or remote support of complex software or hardware, like in the role of a field or remote application engineer, are extremely beneficial.
• Understanding and application of electronics and electrical theory required.
• Ability to solve unique software and hardware problems which may not have been encountered before.
• Experience using Linux based operating systems is required.
• Additionally, experience with Python, C/C++ or an equivalent scripting language are a distinct advantage.
• Ability to establish priorities and manage workload effectively and efficiently.

• Medical plans with $0 payroll deduction.
• Family-building, fertility, adoption and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
• Company paid Health Savings Accounts (HSA) contribution when enrolled in the high-deductible medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period).
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions, Accrued hours for hourly positions), and Paid Holidays.
• Backup childcare and parenting support resources.
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight Loss and Tobacco Cessation Programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.