Patient Liaison Specialist

About Us

Cen Exel is a leading nationwide clinical research site and patient network serving the life sciences industry. Leading in CNS and early phase studies, our 18 science‑led Centers of Excellence deliver the right patients, at the right time, in the right place. Recently acquired by Bay Pine Capital Partners, our research sites provide unparalleled medical and scientific support in the design and execution of clinical trials.

Our world‑class PIs, advanced patient engagement strategies, premium data analytics, and integrated operations optimize every step of the clinical trial process.

Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work‑life balance, Cen Exel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k.

Under moderate supervision, the Patient Liaison Specialist I is responsible for acting as a representative for patients and their families to direct queries and complaints to relevant healthcare professionals. Consult with healthcare providers and evaluate patient progress.

• Meets with patients to discuss the quality of their care.
• Collects information about the patient’s treatment progress.
• Communicates patients' questions, concerns, and issues to appropriate staff members.
• Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services.
• Informs families about patients’ treatment progress.
• May participate in discharge processes.
• Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), Cen Exel standard operating procedures, site working Practices, protocol, and company guidelines and policies.
• Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

• Must be able to effectively communicate verbally and in writing.
• A degree in psychology, social work or a related field, preferred.
• Prior experience in healthcare.
• Knowledge of medical terminology.
• Excellent interpersonal and communication skills.
• Qualification to perform CPR.

• Indoor, Clinic environment.
• Essential physical requirements include sitting, typing, standing, and walking.
• Lightly active position, occasional lifting of up to 20 pounds.
• Reporting to work, as scheduled, is essential.
• On site work arrangement.

Cen Exel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.