Technical Support Specialist
Job in
Decatur, DeKalb County, Georgia, 30089, USA
Listed on 2026-02-08
Listing for:
Coreforcetech
Full Time
position Listed on 2026-02-08
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Apply today to join Coreforce, where your Technical Support expertise makes a real impact.
OverviewJoin Our Team as a Technical Support Specialist
Company:
Coreforce
Location:
Decatur - (Onsite)
Job Type: Full-time
Salary: $21.64/hr.
Company Overview Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Responsibilities- Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures.
- Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories.
- Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.
- Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.
- Participate in scheduled on-call rotation to support after-hours client needs.
- Flexible hybrid schedule
- Free chef-inspired lunch Mon–Thu
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
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