Senior ServiceNow Developer

About The Role

Atlanta, GA

As a Senior Service Now Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the Service Now platform to enhance IT service management and operational workflows.

This position is contract-based, initially through the end of this fiscal year, with likely renewal on July 1st. Local Atlanta candidates only.

Collaborating closely with stakeholders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization’s use of Service Now.

• Design, develop, and implement Service Now solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure Service Now applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the Service Now platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team’s technical growth.
• Stay updated on the latest Service Now features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5+ years of hands‑on experience with Service Now development and administration.
• Proficiency in Service Now APIs, JavaScript, HTML, and CSS.
• Strong understanding of ITSM and ITOM processes, including workflows and automation.
• Proven experience with Service Now modules such as ITSM, CSM, and HAM.
• Familiarity with Agile/Scrum methodologies for project delivery.
• Relevant certifications (e.g., Service Now Certified Application Developer, Implementation Specialist) desirable.
• Excellent problem‑solving skills and attention to detail.
• Strong communication and collaboration skills.

• Service Now Platform (development, configuration, integration)
• JavaScript, HTML, CSS
• REST/SOAP APIs
• ITSM / CSM / HAM modules
• Service Mapping, Discovery, Event Management
• Agile/Scrum methodologies

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or Management Information Systems. Preferred:
  Master’s in Computer Science, Master’s in Information Technology, MBA.

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• Enterprise Service Management
• Technology Consulting
• Software Development