Product Support Specialist

Your Job

Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!

This role will work out of our offices in Decatur, GA and Atlanta, GA.

The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support. As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust. Join us and help shape the future of building products through service, innovation, and teamwork.

• Provide technical support for Georgia-Pacific Building Products (gypsum, structural panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization

• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records

• Analyze data and provide insights on customer trends, product trends and claim trends

• Work experience in product support, claims processing, customer service, or similar.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
• Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
• Ability to travel up to 15%.

• Associate's degree
• Experience with  or similar CRM systems.
• Background in commercial construction engineering, building science, product design, or technical consulting.
• Claims management experience.
• Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please  for additional information. (For Illinois E-Verify information , aqui, or tu).