Field Tech Associate - Decatur

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Field Technician to join our team in Decatur, Georgia, USA.

• Applicants must have active driver’s license and vehicle
• Windows troubleshooting and reimaging are required
• Execute service delivery by performing Installs,Moves,Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
• Coordinate with client end users on expectations,schedule of availability, process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery Incidents and Requests
• Update asset management information for assets receiving services
  -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
• Utilize advanced tools and technical knowledge toremediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globally impact the end user environment
• Continuously improve both individual and team technical skills through knowledge share

• Minimum of 3+ years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
• Minimum of 3+ years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications
• Minimum of 3+ years’ experience in Hardware thatincluded Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support,IMAC-D
• Minimum of 3+ years’ experience in End user support
  
  Desktop support-Citrix, VPN, Antivirus and SCCM Client
  -Wise Client, Sonic Wall, Cisco, F5 VPN, etc.
• Minimum of 3+ years experience in on-site hands-on Field Services in an SLA environment
• Must be able to pass GBI fingerprinting/backgound checkback to age 18 and Georgia DOR tax clearance within 30 daysof hire date.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $46,580– $63,020. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office…