Community Engagement Manager

Position

Community Engagement Manager (Exempt)

Salary Grade: 24 ($76,553 - $123,250) FLSA

• Manages, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
• Organizes, prioritizes, and assigns work; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and reviews completed work; consults with assigned staff to assist with complex/challenging situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.
• Plans, develops, implements, and evaluates community engagement and small business development initiatives; identifies community and business needs; establishes program goals and objectives; develops strategies to increase participation and support local business growth; and ensures programs align with organizational priorities.
• Builds and maintains partnerships and relationships with community organizations, business associations, advocacy groups, educational institutions, healthcare providers, governmental agencies, and other stakeholders; coordinates collaborative initiatives; and facilitates access to services, resources, and business development opportunities for community members and small businesses.
• Develops and implements outreach and engagement strategies; promotes participation in programs and services; facilitates community meetings, workshops, and events; and ensures programs are responsive to the needs of underserved populations and emerging small businesses.
• Monitors program performance and outcomes; collects and analyzes data; develops performance measures; prepares reports, presentations, and recommendations; and utilizes data to support continuous improvement and strategic decision‑making.
• Develops, administers, and monitors program budgets; identifies funding opportunities; assists with grant applications and reporting requirements; and ensures responsible stewardship of financial and program resources.
• Provides training, education, and technical assistance related to accessibility, cultural awareness, inclusive service delivery, and community engagement; develops training materials; and promotes awareness of effective service practices.
• Recommends policies, programs, and practices that improve participation and service delivery; evaluates organizational practices for barriers to participation; and suggests improvements to strengthen community access and engagement.
• Ensures compliance with applicable federal, state, and local laws, regulations, policies, and standards related to accessibility, nondiscrimination, program operations, and service delivery.
• Represents the organization at community meetings, conferences, advisory boards, public forums, business forums, and stakeholder groups; responds to inquiries; presents information regarding programs and initiatives; and serves as a liaison between the organization, the community, and local businesses.
• Performs other related duties as assigned.

• Bachelor’s degree in Public Administration, Social Work, Human Services, Education, Community Development, Nonprofit Management, Sociology, Psychology, or a closely related field (Master’s degree preferred); five years of progressively responsible experience in community engagement, service delivery, public administration, nonprofit administration, program management, or a related field; two years of supervisory or management experience; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities.

Must possess and maintain a valid Georgia driver’s license.