Registered Nurse Manager-Crisis Services

Registered Nurse Manager-Crisis Services Position Summary

The Registered Nurse Manager provides clinical supervision and guidance to the nursing team to ensure the delivery of safe, evidence-driven, trauma‑informed psychiatric care across the Psychiatric Emergency Services (PES) and the Crisis Stabilization Unit (CSU). The role maintains clinical standards, supports quality improvement, and aligns interventions with regulatory and ethical standards.

• Provide administrative, operational, and professional oversight of all nursing services within PES and CSU.
• Ensure adherence to nursing standards of practice, scope of practice, organizational policy, and regulatory requirements.
• Ensure safe, effective, and compliant nursing care delivery in a high‑acuity psychiatric crisis environment.
• Oversee nursing workflows including shift coverage, medication administration, monitoring protocols, and documentation standards.
• Ensure nursing services support timely admissions, safe observation, crisis intervention, and continuity of care.

• Maintain appropriate staffing levels for a 24/7 crisis stabilization facility, including nights, weekends, holidays, and periods of increased acuity.
• Ensure continuity of nursing services during inclement weather, disasters, public emergencies, or other critical events, including activation of contingency staffing plans.
• Respond in real time to staffing shortages, call‑outs, or operational disruptions that impact safety or service delivery.
• Always ensure operational readiness to meet community crisis response needs.

• Provide clinical oversight for nursing operations across PES and CSU.
• Provide feedback, coaching, and performance evaluation of PES and CSU nurses.
• Support nursing staff development and adherence to nursing standards in a high‑acuity psychiatric emergency setting.
• Review nursing documentation including assessments, medication administration records (MARs), and treatment plans.
• Support nursing staff in identifying and implementing appropriate nursing interventions for individuals in psychiatric crises.
• Ensure accurate documentation and completion of shift tasks in the electronic health record (EHR).

• Ensure that all clients receive timely assessments, interventions, medications, lab draws, and monitoring per physician orders and nursing protocols.
• Report unit census, manage bed boards, client room assignments, admissions, and discharges for the unit.
• Actively participate in crisis management and behavioral emergency response as Leader of the Behavioral Response Team (BERT) for the unit.
• Adjust roles or task assignments as needed during the shift.

• Coordinate safety initiatives, quality improvement projects, and compliance activities across BHCC services.
• Partner with the Compliance department in conducting internal audits to assess compliance with policies, procedures, and standards.
• Maintain accurate documentation for audits, regulatory inspections, and continuous quality improvement initiatives.

• Partner with the compliance department for nursing in‑service training, documentation standards, emergency protocols, and seclusion/restraint reduction strategies.
• Oversee onboarding of new PES and CSU nursing staff.
• Maintain awareness of current trends and best practices in behavioral health nursing and share updates with staff.

• Active, unrestricted license as a Registered Nurse (RN) in Georgia.
• Minimum of two (2) years of experience in behavioral health or psychiatric settings.
• At least 3 years of clinical nursing experience, including 1 year in a leadership or supervisory role.
• Experience with electronic health records (EHR), incident tracking systems, and data reporting tools.

• Previous supervisory or charge nurse experience in a behavioral health or acute care setting.
• Working knowledge of quality assurance, incident management, and safety protocols in a healthcare setting.
• Strong clinical assessment and critical thinking skills.
• Knowledge of psychopharmacology.
• Ability to guide, coach, and support…