Sales Operations Manager

Join the Team at Massage Heights

Massage Heights Decatur is a locally owned, membership-based wellness retreat delivering premium therapeutic massage experiences. Our core values are:

• Extreme Ownership – no excuses, blame find result.
• Energy – positive high energy is contagious
• Results-Driven – constantly meet individual & goals
• Teamwork – everyone on ship rows the same direction
• Trust Respect- open communication, integrity caring for others

We are seeking a results-driven Sales Manager to lead daily operations and aggressively grow in membership sales. This is a hands-on leadership role responsible for:

• Driving membership sales conversion of 25%
• Building and leading a high-performing front desk sales and therapist team
• Owning KPIs, labor efficiency, and guest experience
• Scaling a membership-based business with discipline and precision

You will run the retreat like a business—not a shift.

• Full ownership of KPIs:
  Membership sales conversion, retention, rebooking, guest experience
• Master all systems:
  Zenoti POS, Operations & Forecasting tools, SharePoint, Anchor Point
• Assess team performance and identify skill gaps
• Establish daily, weekly, monthly scorecards
• Stabilize staffing, scheduling, and service execution

• Consistently hit or exceed: 25–35% membership conversion, 99% retention
• Implement structured roleplay sales rehearsal & service training
• Optimize therapist and front desk scheduling to maximize room utilization
• Recruit and onboard: 20 Massage Therapists, Front Desk Sales Associates to support growth
• Tight control of labor and operational costs

• Develop an internal leadership bench (Assistant Manager / Lead)
• Contribute insights to annual budget and forecasting
• Drive consistent revenue and operational growth
• Scale membership by adding 500 active members

You will be evaluated on outcomes/result—not effort:

• Membership Conversion: 25-35%
• Retention Rate: 99%
• Massage Therapist Rebook% (60%)
• Front Desk Prospect Conversion% (25%)
• Employee Culture Engagement & Retention
• Operational Structure Consistency

• Balancing exceptional service with aggressive sales execution
• Turnaround challenging role building from the ground up
• Recruit Massage therapist to maintaining profitability
• Must love Tacos.
• Have to be competitive & result driven
• Holding high standards under pressure and volume

• Loves Numbers, Scorecards, and Accountability
• Enjoys coaching teams to win
• Takes ownership of results—good or bad
• Is energized by growth and challenge
• Wants to build a career, not just hold a job

• 1–5 years of sales leadership experience
• Proven success in sales-driven, KPI-based environments
• Strong coaching and people leadership skills
• Excellent communication and problem-solving abilities
• Self-starter with ambition to grow personally and professionally

• $17–$25 per hour, based on experience and performance
• Performance-driven compensation opportunities for top producers

Ready to lead, grow, and win? If you are the type of leader who wants ownership, accountability, and upside, we want to hear from you. Apply now and prove you're an A-player.

Compensation: $18.00 - $25.00 per hour

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.