Operations Support Specialist, Administrative​/Clerical

Job Title:

Operations Support Specialist

Reports to:

Operations Support Manager

Location:

Heritage Behavioral Health Center, Decatur, IL

Schedule:

Monday-Friday, 8:00am-5:00pm.

Work Setting:
In-Person - mobile across multiple Heritage locations

Heritage Behavioral Health Center (HBHC) is a Certified Community Behavioral Health Clinic (CCBHC) providing comprehensive behavioral health and primary care services to individuals and families across central Illinois. We are seeking a dependable and service-oriented Operations Support Specialist to help keep our organization running smoothly behind the scenes.

The Operations Support Specialist provides essential logistical, administrative, and operational support across the organization - managing mail and deliveries, coordinating transportation and errands, supporting meeting and event logistics, processing purchasing requests, and maintaining supply inventory. This is a mobile, in-person role that touches every part of the agency. At Heritage, we recognize that every role impacts the individuals we serve, and this position is no exception: a well-run operation allows our clinical teams to focus entirely on delivering exceptional care.

• Demonstrate a sense of pride and ownership in the operational work that supports Heritage's mission and the people we serve
• Maintain professionalism, reliability, andstrong communication in all interactions with staff, vendors, and community partners
• Anticipateneeds proactively rather than only reacting to requests - be the person people can count on
• Model and reinforce Heritage's mission, values, and ethical standards in every interaction

• Coordinate and distribute incoming and outgoing mail, packages, and internal deliveries across all Heritage locations
• Assist with transportationlogistics, including pickup and delivery of supplies and materials to off-site locations
• Complete routine errands and operational tasks to support daily agency functions

• Support meeting and eventlogistics, including food pickup and distribution, room setup, and supply coordination
• Assist with coordination of agency events and special projects as assigned

• Process and fulfillpurchasingrequests for supplies, materials, and operational needsin accordance with agency procedures
• Maintain inventory of office, operational, and program supplies and notify leadership of replenishment needs before shortages occur
• Assistwithmaintainingorganized work spaces, storage areas, and shared operational resources

• Provide administrative and operationalassistanceacross departments as needed
• Communicate effectively with staff, vendors, and community partners to coordinate services and requests
• Follow all agency policies, safety procedures, and confidentiality standards in the performance of all job functions
• Perform other duties as assignedconsistentwith this role

The Operations Support Specialist will be successful in this role when:

• Daily operations run smoothly with minimal disruptions or delays in mail, transportation,purchasing, or meeting logistics
• Staff requests are handled efficiently and accurately, with clear communication and consistent follow-through Knowledge,
  
  Skills and Abilities
  • Strong interpersonal, verbal, and written communication skills
  • Excellent organizational skills and strong attention to detail
  • Abilitytoproblem-solve, multi-task, and manage competing priorities in a fast-paced environment
  • Ability to work both independently and collaboratively as part of a multidisciplinary team
  • Strong time management skills; ability to consistently meet deadlines and expectations
  • Ability to respond calmly and effectively in urgent or emergency situations
  • Proficiency with email, phone communication, and basic computer applications
  Education and Experience
  • High school diploma or GED required
  • Prior experience inoperationalsupport,logistics, office coordination, or similar role preferred
  • Valid driver's license, reliable transportation, and proof of current automobile insurancerequiredand must bealways maintained

  Equivalent combination of education and experience will be considered.

  Physical Requirements and Working Conditions
  • Position is mobile across multiple Heritage locations; regular travel between sitesrequired
  • Ability to sit, stand, and work at a computer for extended periods
  • Ability tolift upto 25 pounds and push low-weight mail carts
  • Must adhere to all Heritage policies, procedures, safety standards, and confidentiality requirements
  Compensation & Benefits

  Salary Range: $17.00/hr - $20.00/hr based on experience

  Heritage offers the following with this position:

  • Generous Time Off:
    
    Vacation,sick, personal, and holiday leave
  • Wellness Benefits:
    
    Every other Friday off (paid), Employee Assistance Program (EAP), and fitness reimbursement
  • Insurance:
    
    Health, dental, vision, flex spending accounts,…