Key Account Executive - Human Resource Outsourcing

Overview

ADP is hiring a Key Account Executive (KAE) to manage a book of business in the Midwest region.

In this role, you ll manage a book of assigned Key Accounts. You will be a trusted advisor to our clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP s service reputation and client satisfaction in your hands.

The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as HR Strategy - Organizational Development subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client and internal teams to oversee and bring resolution to complex client issues.

The KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships and client experience. Understand the perspective of the client and take proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel is required to support client visits and strengthen client relationships. Effectively maintains, builds and manages client relationships at all levels to ensure clients achieve their business strategies utilizing ADP s Human Capital Management tools and services.

Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues.

The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success.

To thrive in this role, you must be comfortable building relationships with external clients and internal partners. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone, in writing and in person your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud.

Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #Make Your Mark ? Apply now!

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• Manage a book of assigned key accounts, functioning as a consultant on strategic human capital processes and programs, including workforce planning, competency modeling and development, recruiting, hiring and on-boarding, succession planning, performance management, leadership/employee development, and employee engagement.
• Collaborate with Service/Operational Teams, Sales, and Market Leadership to evaluate and deliver on client needs; analyze employee data and feedback to identify strengths, weaknesses, and root-cause issues.
• Client Evaluation: support the due diligence process for prospective clients, and identify additional service opportunities for existing clients.
• Client Service: deliver a best-in-class client experience through proactive, impactful, and responsive partnership and influence.
• Present recommendations and actions for improvement.
• Leverage ADP data, tools, and resources to support clients in driving strategic business decisions.
• Build mutually beneficial relationships with C-suite leaders, communicating effectively to obtain awareness, understanding, and buy-in of Total Source value.
• Assess, develop, and implement organizational structures that are aligned with clients  strategies.
• Develop and implement processes and procedures in key focus areas, including recruitment, talent development, compensation, and change management.
• Serve as escalation point for all billing and pricing questions.
• Work with market leaders to develop and implement best practices around service challenges, product quality, and service delivery enhancements.
• Perform other related duties…