Club Enablement Lead

Position Summary

Leads the rollout of new tools, technologies, and processes to improve club efficiency and member experience. Coordinates onboarding efforts to ensure new associates adapt to club operations, culture, and expectations within their first 30, 60, 90, and 180 days. Facilitates orientation sessions aligned with Sam’s Club values and operational goals. Oversees the completion of I‑9 documentation and ensures compliance with onboarding protocols.

• Reinforces training through daily routines and promotes continuous learning and operational consistency.
• Maintains deep expertise in club roles, job functions, compliance protocols, and safety standards; provides guidance and support to associates on systems, safety practices, and operational procedures.
• Fosters a collaborative, people‑first environment that drives associate engagement and retention.
• Champions change initiatives and collaborates across departments to drive adoption and engagement.
• Acts as a connector within the club, cultivating relationships and building trust across teams.
• Supports efforts to lower turnover and promote career growth through consistent coaching and mentorship.
• Ensures club operations align with Sam’s Club strategic goals and values, monitoring and supporting compliance with safety standards and operational protocols.
• Promotes consistency in execution across departments to enhance member and associate experiences.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs through collaboration with managers, co‑workers, customers, and other business partners; analyzes and applies information from multiple sources; monitors progress and results; and identifies and addresses improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
• Respects the Individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform; and helping to attract the best talent.
• Respects the Individual by working as a team; building strong and trusting relationships; communicating with impact, energy, and positivity to motivate and influence.
• Respects the Individual by strengthening the team through helping, developing, and mentoring others; recognizing others’ contributions and accomplishments.
• Act with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance, modeling the Walmart values to support and foster our culture; holding oneself and others accountable; and supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity by acting in a self‑less manner and being consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members by delivering results while putting the customer first.
• Serve our Customers and Members by making decisions based on reliable information; balancing short‑term and long‑term priorities; and considering how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence by displaying curiosity and a desire to learn; taking calculated risks; and demonstrating courage and resilience.
• Strive for Excellence by driving continuous improvements; being open to and using new technologies and skills; and supporting others…