Call Center Representative Bilingual

Role Overview

We are seeking a Bilingual
Call Center Representative for a healthcare service provider. The ideal candidate is fluent in English and Spanish, can read both languages, and possesses excellent verbal communication skills and accurate documentation abilities.

• Promotional possibilities for top performers
• Weekday schedule – no late nights or overnight shifts
• Weekends and holidays off
• Additional benefits if transferred to a permanent position

• Answer incoming calls from customers, the general public, and providers
• Process new applications for health care coverage via telephone, interpret eligibility determinations made by the Marketplace, and enroll consumers into health plans
• Facilitate the fulfillment of caller requests for materials via mail, email, or download
• Track and document all inquiries using the applicable systems
• Refer consumers to appropriate entities according to established guidelines
• Escalate calls or issues to the appropriate designated staff as needed
• Complete associated tasks according to established guidelines
• Meet Quality Assurance (QA) and other key performance metrics
• Follow all policies, procedures, and protocols when engaging with callers
• Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems

• Fluent in English and Spanish; can read both languages
• High School diploma or equivalent
• 1 year of experience in a call center environment or customer service
• Highly proficient in Microsoft Office 365
• Ability to work with multiple screens and type a minimum of 25 wpm
• Comfortable being on camera during work shift
• Internet speed of at least 20 MBPS for remote work
• Must be able to commute to the South Loop of Chicago when needed
• Excellent verbal and written communication skills
• A genuine desire to help others

• Equipment (computer, headset) provided by the company
• Must have own Internet access

We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.