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Customer Service Representative; N Water St
Job in
Decatur, Macon County, Illinois, 62523, USA
Listed on 2026-02-15
Listing for:
Domino's Pizza
Full Time
position Listed on 2026-02-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Company Description
Job Description
We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.
* Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
* Process customer orders, ensuring accuracy and timeliness
* Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
* Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
* Collaborate with team members to ensure smooth operations and consistent customer service
* Enter and update customer information in our database systems
* Assist in maintaining a clean and organized work environment
* Participate in team meetings and training sessions to enhance skills and knowledge
* Identify and escalate complex issues to appropriate departments or management when necessary
* Meet or exceed established performance metrics and quality standards
Qualifications
* High school diploma or equivalent
* Previous customer service experience preferred
* Excellent verbal and written communication skills
* Strong problem-solving abilities and attention to detail
* Proficiency in data entry and basic computer operations
* Ability to multitask effectively in a fast-paced environment
* Basic math skills for processing transactions and handling monetary exchanges
* Strong interpersonal skills and ability to work collaboratively in a team
* Customer-focused mindset with a commitment to providing exceptional service
* Flexibility to work various shifts as needed
* Ability to remain calm and professional under pressure
* Willingness to learn and adapt to new technologies and procedures
* Physical ability to stand for extended periods and navigate the work area
Additional Information
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