VIP Travel Consultant
Listed on 2026-03-01
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
In this role, you will perform high-touch service excellence to key client travelers and be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).You will be the primary point of contact for executive-level travelers and provide active travel consultation, including providing travel details and up-selling related products.
As a VIP Travel Consultant, you will
Expertly use the appropriate BCD Travel tools and systems to complete requests
Search and confirm travel reservations for the customer
Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
Have excellent knowledge and application of travel supplier rules
Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
About you
Experience in VIP travel
Working knowledge of the travel industry, policies, procedures, and processes
Strong skills in GDS Systems
- Excellent verbal and written communication skills in English
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