Customer Service Representative

Aramsco is always looking for dynamic and energetic team players to join our family of companies!

Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.

USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client’s total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered.

Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors.

Hours will be 8-5 Monday through Friday Compensation Ranges from $16.25-$16.48/Hour Primary Duties and Responsibilities The Customer Service Team duties may include, but are not limited to, the following:

Answer incoming phone calls, emails, and website chats from customers

Process inbound orders

Respond to website inquiries via phone and/or email

Assist customers with looking up parts and technical manuals

Consultative sales approach to partner with customers

Manage customers clear communication and problem solving

Work with internal departments to proactively manage work flow and customer requests

REQUIRED SKILLS / ATTITUDES:

Strong verbal and written communication skills

Excellent problem-solving capabilities

Ability to ask probing questions and close a sale Strong task management and organizational skills

Sense of urgency in learning new trends and products, as well as timely follow upMust be able to work as a team player!

Qualifications/ Skills5+ Years of Customer Service Bi-lingual in Spanish is a plus Excellent communications skills

Process improvement mindset

Strong analytical and problem-solving skills

Onboarding customers

Benefits (Full-Time Employees):

Health/Vision/Dental insurance.

Paid vacation.

Paid holidays.
401(k) with employer matching.

Life insurance is provided.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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