Seasonal Customer Service Associate

Job Details

Location:

Forsyth, IL 62535

Position Type:
Seasonal

Salary Range: $17.00 - $18.25 hourly

Deliver service. Build trust. Represent your community.

At Hickory Point Bank & Trust, we believe every client interaction matters. As a Customer Service Associate (CSA), you are often the first point of contact in the banking center, setting the tone for a welcoming, professional, and efficient client experience.

• Greet clients and create a welcoming, professional first impression
• Conduct consultative conversations to understand financial goals
• Process deposits, withdrawals, and other transactions accurately and efficiently
• Assist clients with questions and provide guidance on bank products and services
• Balance daily transactions and maintain cash accuracy
• Identify client needs and refer opportunities to Relationship Bankers and other partners
• Monitor for and report suspicious activity in accordance with bank policies
• Resolve client concerns with professionalism and timeliness
• Support drive‑up, in‑person, and phone interactions
• Maintain compliance with all regulations, policies, and procedures

• Consistently accurate and efficient transaction processing
• Positive client experiences and strong service feedback
• Reliable balancing and attention to detail
• Effective identification of referral opportunities
• Professional communication and teamwork
• Adherence to compliance and operational standards

• High school diploma or GED required.
• 1+ year of customer‑facing experience in banking, retail, hospitality, or similar environments
• Cash handling experience and comfort working with numbers
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Ability to multitask and stay organized in a fast‑paced setting
• Willingness to learn banking products, services, and regulations
• Professional presence and commitment to confidentiality and integrity

• Career development opportunities in financial services
• Exposure to multiple areas of banking
• Strong team environment and internal support
• Community‑centered culture

Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The salary range provided represents the anticipated starting pay for this position. Individual compensation is based on various factors, including but not limited to, role requirements and responsibilities, related experience, education, qualifications, and internal equity.