Customer Service Support
Job in
Decatur, Macon County, Illinois, 62526, USA
Listed on 2026-06-17
Listing for:
Imperial Dade
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Answer customers' calls in a prompt, friendly, and professional manner;
Interface with customers by telephone, electronically, or face-to-face;
Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions;
Optimize fill rates by providing substitutions for out-of-stock or discontinued items;
Escalate customer information, problems/needs, and requests to the customer service manager
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