Customer Experience Account Manager

Mueller Company – Customer Experience Account Manager

Hourly rate: $27.50/hour

The Account Manager in Mueller’s Customer Experience (C/X) Team provides account updates and support to established distribution partners and customers. The role includes no cold‑calling or outbound sales calls; instead, it focuses on customer service, issue resolution, and cross‑functional coordination with manufacturing and planning teams.

• Assess and address external customer needs via phone or email, including stock checks, expedite requests, technical support, order history tracking, order entry, and product application/limitations.
• Resolve customer complaints and issues, managing all paperwork and follow‑up until the process is complete.
• Act as liaison between territory managers/customers and Mueller manufacturing plants, providing up‑to‑date information on expedite requests and lead times.
• Listen to customer needs and recommend Mueller products that meet the requested application.
• Perform any additional duties as required.

This position requires extended use of a phone/headset (up to eight hours per workday).

• High school diploma or equivalent.
• Demonstrated strong communication skills from prior work or other relevant experience.
• Intermediate computer skills and the ability to quickly learn new programs.
• Team‑oriented mindset with the ability to earn trust and respect across Mueller’s locations.
• Customer‑focused with quick decision‑making ability in a professional manner.
• Organizational and time‑management skills.
• Potential travel for job duties or training (less than 5%).

• 2+ years of customer service and/or inside sales experience.
• Bachelor’s degree in business or communications.
• Experience with mainframe inventory control programs such as JD Edwards (E1).
• Experience with Salesforce.
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
• Experience with phone‑based customer service support systems.
• Technical/Mechanical background.

Applicants not meeting the required qualifications will not be considered.

Work hours:

Monday through Friday. Start times between 7:00 and 10:00 a.m.; end times between 4:00 and 7:00 p.m. (shifts usually 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m.). 60‑minute unpaid lunch. Overtime may be required intermittently; this is a non‑exempt position and eligible for overtime pay.

Hourly rate: $27.50 per hour, USD.

Mueller offers a comprehensive benefits package, including medical, dental, and vision insurance; 401(k) with 5% company match;
Employee Stock Purchase Plan (ESPP); short‑term and long‑term disability; vacation; 100% paid parental leave; tuition reimbursement; student‑debt retirement matching; well‑being program;
Employee Assistance Program (EAP); group life insurance; supplemental insurance at group rates; and more.

Mueller Water Products, Inc., and its subsidiaries, are equal‑employment employers. All qualified applicants receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, or any other characteristic protected by federal, state, or local law. Mueller will make reasonable accommodations for qualified individuals with disabilities.

To request accommodation, please contact the Human Resources Department.

This employer participates in E-Verify. The system verifies employee eligibility by comparing information from an employee’s Form I-9 to data from federal records. The notice applies to all applicants and employees, including those working remotely.

If you require accommodations during any stage of the application or interview process, please let us know. We will work with you to meet your needs.