Customer Care Representative

• Job Level : Entry Level (less than 2 years)
• Level of Education : High School/GED
• Job Type : Full-Time/Regular
• Date Updated : 06/03/2026
• Years of Experience : Up to 2 Years
• Starting Date : Invalid Date
• Salary : $18 USD - TBD

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner. This position is Monday through Friday 8am-5pm.

• Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits.
• Assist walk-in customers with plan/claim questions.
• Answer email inquiries from members, employers, and providers.
• Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate.
• Perform other duties as assigned.
• Present a positive image of Consociate at all times.
• Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer or a coworker or supervisor.
• Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
• Identify and perform work that has not been specifically assigned, as needed.
• Adhere to established safety standards and utilize proper techniques to avoid work-related injuries.
• Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
• Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division.
• Attend required in-service and staff meetings.
• Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.

• Paid Time Off
• Paid Holidays
• Medical, Dental and Vision Insurance
• Basic Group Life, Short Term and Long Term Disability
• Voluntary Life, Critical Illness and Accident Coverage
• 401K Plan:
  Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employee's annual salary.

• High School Education required.
• Minimum of one to three years of experience working with the public. Previous insurance billing or customer service background recommended.

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation.

Refusal to complete any equal opportunity questionnaire will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.