Relationship Banker ; Decatur Main Branch

Job Description:

At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The role is suited for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with growth opportunities.

• Provide consistent optimal customer experience on the cash line handling deposits, withdrawals, payments and typical teller transactions.
• Answer customer inquiries about products and services and fulfill basic servicing requests such as new/replacement cards, changes, PIN resets, check reordering and basic problem resolution.
• Develop relationships with customers, staying well-informed about their relationship with the bank.
• Educate customers on standard consumer products and digital solutions such as mobile, online and ATM offerings.
• Assist branch and team members with basic tasks to aid in customer problem resolution.
• Refer customers to internal experts when more complex financial goals and needs are recognized.
• Follow all bank processes and procedures, adhere to applicable laws and regulations, and support sound banking practices including managing, identifying and reporting operational risks.
• Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

This position is incentive eligible.

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer frequently, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

• One year of banking, cash-handling, and/or customer service experience.

• Adherence to policies, procedures and guidelines.
• Assisting customers with digital banking offerings.
• Handling multiple priorities simultaneously.
• Overseeing large sums of cash.
• Strong customer focus and relationship-building skills.

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Pay will vary among individual associates within the same job.

Job Range Target:

• Minimum: $35,640.99 USD
• Median: $42,192.00 USD

Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Decatur Main, Decatur, Illinois

Equal Opportunity Employer/including Disabled/Veterans