Customer Support Specialist - Decatur, IL

Customer Support Representative – Decatur, IL

ADM Carbohydrate Solutions

This is a full time, nonexempt position.

This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, and Transportation Team.

There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

• Create excellent relationships with customers and be responsive to their needs.
• Obtain strong working knowledge of ADM products.
• Obtain strong working knowledge of ADM systems.
• Process customer orders, inquiries, and/or complaints within 24‑48 hrs of receipt.
• Work closely with internal and external colleagues to confirm on‑time delivery and accurate documentation.
• Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
• Log pertinent case detail within ADM systems to provide transparency to items needing further review.
• Assist with accounts receivable efforts.
• Review various reports to confirm delivery, proper invoicing, etc.
• Prepare general business correspondence.
• Coordinate other functions as needed.

• A service‑oriented focus on both internal and external customers.
• Strong written and verbal communication skills.
• Ability to collaborate in a team‑oriented environment.
• A positive customer‑centric disposition.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to learn web‑based and other computer applications as needed.
• Excellent keyboarding skills.
• Bachelor’s degree or previous Customer Support experience is preferred.
• Experience using internal systems (e.g., contract, order, inventory, and accounts receivable computer systems) is preferred.
• Decision‑making abilities.
• Multitasking.
• Ability to adapt to a constantly changing environment.
• Attention to detail.
• Physical requirements:
  
  sitting for prolonged periods, operating a keyboard, standing, filing, bending, kneeling, and effectively working on the telephone.

Base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. Hourly and salaried non‑exempt employees will also be paid overtime when working qualifying overtime hours.

The pay range for this position is expected to be between $35,900.00 and $67,500.00.

• Physical wellness – medical/Rx, dental, vision and on‑site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company‑sponsored training and development resources, such as Linked In Learning, language training and mentoring programs.

Benefits may vary for bargained locations. Confirm benefit eligibility with your recruiter.

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and creating welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and…