Customer Service Representative

Responsibilities

MV Transportation is seeking a Customer Service Representative who will be responsible for a variety of clerical duties, including reconciling drivers' manifests and accurately entering data in Spare software, taking reservations, providing information, assisting with the application process, preparing eligibility letters, preparing pre‑paid tickets, assisting the Accounting Manager and other assigned duties. The candidate must have basic Excel skills, excellent ten‑key skills, be attentive to detail, professional, provide superior customer service, work in a team environment in a fast‑paced office, and have good communication skills.

• Experience with Microsoft Word, Excel and excellent ten‑key skills.
• Attentive to detail.
• Able to multi‑task and work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience a plus.
• Bilingual English/Spanish a plus.

• Starting Pay is $22.98 per hour.
• Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming.
• Retirement Benefits: 401k and Union pension, the Company contributes to the WCT Pension for each hour for which compensation is paid to a maximum of 2080 hours per calendar year.
• Paid Time Off: 0 month – year 2 = 1.538 bi‑weekly accrual with 40 yearly accrual cap.
• Paid Holidays: 8 paid holidays.
• Paid Sick Leave: 1 hour per 30 hours for all FT employees.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre‑employment drug test and background check after receiving a conditional offer of employment.