VP Deposit Operations Officer

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people—both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future.

Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture.

We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees.

The VP Deposit Operations Officer provides strategic, operational and people leadership for all deposit‑related functions of the Bank. This role is responsible for ensuring safe, sound, compliant, and efficient deposit operations that support exceptional customer service, strong regulatory standing, and sustainable growth. This role serves as a subject‑matter expert for deposit‑related activities and partners closely with senior management, retail banking, treasury management, risk, compliance, and technology teams to support the bank’s deposit growth strategy and operational integrity.

• Provide strategic direction for deposit operations and payment functions, ensuring alignment with the Bank’s business objectives, risk appetite, and regulatory expectations.
• Lead and oversee all deposit operations activities, including item processing, ACH, wires, electronic deposits, account maintenance, reconciliations, exception processing, and settlement functions.
• Partner with senior leadership to support deposit growth initiatives, new product rollouts, and service delivery enhancements.
• Serve as the primary operational liaison for deposit‑related initiatives, translating strategy into executable plans.
• Develop and maintain short‑ and long‑term operational roadmaps to support scalability, efficiency, and innovation.
• Oversee core banking system functionality related to deposit operations and partner with vendors to optimize system performance.
• Partner with internal technology team and external vendors to optimize system performance, automation, and controls.
• Lead and participate in system conversions, upgrades, and enhancements, ensuring thorough testing, training, and minimal customer or employee disruption.
• Drive continuous improvement initiatives using data, metrics, and industry best practices to streamline workflows, reduce manual processes, and improve turnaround times.
• Ensure timely, accurate processing and reconciliation of deposit transactions across all delivery channels.
• Manage online/mobile banking platforms, bill pay, and remote deposit capture services.
• Evaluate emerging payment technologies, digital banking tools, and operational trends to assess impact, risk, and value to the Bank.
• Develop, implement, and maintain strong internal controls, policies, and procedures to mitigate operational, compliance, and fraud risk.
• Serve as escalation point for complex operational issues, exceptions, and customer‑impacting incidents.
• Prepare and present deposit operations reporting and key performance metrics to senior leadership.
• Ensure adherence to applicable regulations (e.g., Reg CC, BSA/AML awareness, OFAC, UCC
  4) and internal policies.
• Serve as the primary point of contact for regulatory exams, internal audits, external audits, and risk assessments related to deposit operations.
• Prepare management responses, remediation plans, and ongoing reporting related to findings and risk issues.
• Provide day‑to‑day leadership for the deposit operations teams, fostering a high‑performing, collaborative, and service‑oriented…