Medical Office Specialist- Decatur

Overview

The primary function of this position is to work independently as a lead in the clinical reception area and serve as resource to other staff in the Department of Internal Medicine and SIU School of Medicine's multi-disciplinary Specialty Outreach Clinics. This position promotes courteous customer relationships and efficient business operations with regards to clinic registration and scheduling. THIS POSITION IS ONSITE ONLY

• Provides assistance and/or instruction to the nursing staff when relating to patient billing, insurance, and referral process.
• Obtains release of information, signature authorizations, and waivers as required.
• Provides input to supervisors and/or administration regarding the need for workflow change.
• Serve as lead worker by overseeing the activities in reception and providing assistance and/or instruction to staff.
• Assign daily work routines and monitor work flow.
• Designate and implement tasks and procedures to be completed in order to maintain an efficient functioning clinic.
• Recommend changes in operating procedures.
• Train new/temporary employees in all phases of reception work.
• Ensures information relayed to reception staff of any additions/deletions/changes in operating procedure/policies in the Internal Medicine clinic, is being followed.
• Assist with smooth clinic activity flow for patients, such as coordinating patient appointment scheduling, monitoring efficiency and effectiveness of appointment process, and assuring that patients are registered in accordance with SIU policies and procedures.
• Attend meetings for Medicine Department regarding appointment scheduling, billing changes, new faculty, clinic operations, etc. Attend meetings/Seminars for further education involving the Department.
• Complete and submit appropriate forms as needed to add new residents and faculty to the physician data base. Assist in the implementation of clinics for new physicians.
• Coordinate the resolution of telephone and auto attendant problems as they arise in the Internal Medicine Clinic.
• Completes and submits appropriate forms as needed to update schedule templates. Assists in the implementation of clinics for new physicians.
• Complete and submit forms as needed for duplicate patient accounts and to correct guarantor cases.
• Balance daily receipt logs, ensuring accuracy of documentation.
• Complete the billing exception report, and correct patient accounts in order for claims to be processed properly.
• Maintain inventory and order supplies needed for clinic areas.

• Greet and register patients; enter appointment schedule in computer system; run ticket for appointments; verify and update demographics and insurance information; assign specific cases to outpatient visits, i.e. worker compensation, guarantor, and exception .
• Manage templates for the Department of Medicine physicians to enable the appointment making process and notify patients of any changes in their appointment.
• Accept payments or co-pays if applicable at time of service from patients. Log payments received on daily log sheet. Answer clinic phones; screen and direct calls to proper clinic staff and departments.
• Make appointments for various Department of Medicine physicians and residents.
• Determines appropriate information required to be sent to patients. Prepares and mail information packets to patients containing directions, appointment confirmations, and required releases.

Credentials to be Verified by Placement Officer
1. Any one or any combination totaling two (2) years (24 months), from the categories below:

Knowledge, Skills & Abilities (KSAs)