Program Manager, Care Coordination

Salary: Range based on education, experience, and licensure or certification

• Bachelor’s degree: $60,000 annually + every other Friday off paid
• Master’s degree: $65,000 annually + every other Friday off paid
• Master’s degree + LPC, LSW, or CADC: $67,000 annually + every other Friday off paid
• Master’s degree + LCSW, LCPC, or LMFT: $70,000 annually + every other Friday off paid

Schedule: Full-Time | Every other Friday off (paid wellness day)

Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois, dedicated to improving mental health and substance use care for individuals across a multi-county area. We recognize that every role within our organization contributes to client success – including helping individuals achieve meaningful employment and independence.

• Every other Friday off – paid wellness days
• 56 paid days off in your first year
• Competitive salaries aligned with state and national benchmarks
• Loan forgiveness eligibility through NHSC

At Heritage, we believe in supporting our staff so they can best support the individuals we serve. Our employees are our greatest asset, and we invest in their success.

The Program Manager of Care Coordination oversees the daily operations, quality, and effectiveness of care coordination services within our agency. This leader directly supervises Care Coordinators and helps ensure that individuals with complex behavioral health needs receive timely, comprehensive, and person-centered support.

The Program Manager leads and strengthens multidisciplinary collaboration, guides program improvement, and uses data to advance quality, efficiency, client safety, and health equity. The role also develops strong partnerships with internal service lines, healthcare providers, social service agencies, referral sources, patients, and families.

• Provide leadership, coaching, mentorship, and support to Care Coordinators.
• Conduct regular team meetings, performance evaluations, and professional development activities.
• Ensure adherence to best practices, agency policies, and person-centered care standards.
• Promote a culturally responsive, collaborative, and supportive team environment.

• Oversee timely service linkages, follow-up, and care coordination for individuals with complex needs.
• Facilitate multidisciplinary collaboration to address gaps in care and reduce fragmentation.

• Develop and manage care coordination workflows and initiatives aligned with organizational priorities.
• Use data, performance indicators, and outcomes to evaluate effectiveness and identify improvement opportunities.
• Monitor regulatory compliance, quality standards, and fidelity to care coordination models.
• Manage program resources, budgets, and timelines to support implementation and sustainability.
• Maintain required program reports, metrics, and documentation.

• Collaborate with clinical leadership and internal service lines to align care coordination strategies with broader health system goals.
• Build strong relationships with healthcare systems, community resources, social service agencies, and referral partners.
• Support clear cross-department communication and integrated care efforts.

• Ensure documentation meets agency, state, federal, and payer requirements.
• Promote accurate, timely documentation and effective use of electronic health record and case management systems.
• Adapt…