Clinical Director, Crisis and Access to Care

Clinical Director, Crisis & Access to Care

Heritage Behavioral Health Center - Decatur, Illinois

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic (CCBHC) serving individuals across a multi-county region in Central Illinois. We provide mental health and substance use treatment, crisis services, and recovery supports to anyone, anytime, and anywhere-ensuring compassionate care for individuals experiencing depression, anxiety, substance use, or other distressing symptoms.

We value our staff as our greatest asset, and we invest in creating a collaborative, growth-oriented workplace where innovation and high-quality care thrive.

Heritage is seeking a full-time Clinical Director to join our leadership team and oversee crisis and access-to-care programs. This influential role provides clinical leadership, staff training, operational coordination, and managerial oversight across multiple high-impact programs, including:

• 24/7 Crisis Response Call Center
• Open Access (Screening & Assessment)
• Behavioral Health Urgent Care
• 24/7 Mobile Crisis Response Team
• 24/7 The Living Room (Crisis Respite)

This leader will promote a seamless, caring, same-day response for individuals seeking help-ensuring timely access to assessment, crisis intervention, counseling, and supportive services.

• Provide supervision and guidance to Program Managers overseeing crisis services and access to care.
• Lead programs operating 24/7/365, ensuring high-quality, person-centered response.
• Provide direct client care as needed during periods of high demand or staffing shortages.

• Optimize workflows across crisis and access programs to ensure timely engagement, assessment, and linkage to care.
• Develop expertise in Mobile Crisis Response, CARES, The Living Room model, and CCBHC requirements.
• Ensure all clinical activities meet agency standards and regulatory requirements, including Rule 132/140 and SUPR 2060/2090.
• Operationalize programs to maintain high-quality service delivery and fiscal sustainability.

• Participate in hiring, onboarding, and mentoring new staff.
• Provide training on assessments, crisis counseling, case management, and discharge planning.
• Lead clinical case reviews and support continuous quality improvement.

• Maintain strong relationships with referral sources, community providers, hospitals, and first responders.
• Strengthen internal collaboration across all clinical departments for coordinated treatment planning.
• Participate in community events, coalitions, and statewide crisis system of care learning communities.

• Strong ability to engage individuals in behavioral health treatment
• Leadership experience in programs operating 24/7/365
• Flexibility and comfort working in fast-paced, evolving environments
• Knowledge of behavioral health diagnoses and the DSM-5
• Understanding of psychiatric, substance use, medical, and community resources
• Ability to navigate and train staff in electronic health records
• Strong communication, teamwork, decision-making, and problem-solving skills
• Tolerance for ambiguity, uncertainty, and change

• Master's degree in counseling, social work, psychology, or related human services field (required)
• Credentialed licensure as LPC, LSW, LCPC, LCSW, or LMFT
  , or ability to obtain clinical licensure within 12 months
• LPHA (LCSW, LCPC, LMFT) strongly preferred
• Previous experience in crisis services and clinical/administrative supervision is required
• Valid driver's license, reliable transportation, and proof of automobile insurance required

$75,000 - $90,000 per year
(Commensurate with experience and licensure)

• Generous vacation, sick, and personal leave
• WELLNESS Days: 26 per year (every other Friday off, paid)
• Paid holidays
• Health Club/Fitness Reimbursement
• Employee Assistance Program
• Continuing education opportunities
• Tuition assistance program
• Agency-provided life insurance and short-term disability
• Retirement plans:
  401(k) and Roth
• Optional health, dental, vision, FSA (health & dependent care), and supplemental life insurance
  • Health plan includes substantial agency contribution
• National Health Service Corps site - eligible for federal student loan forgiveness (LCPC, LCSW, MD, APN, RN, CADC, LSW, LPC)