Power BI Support Engineer

Overview

AXISCADES is a leading, end to end engineering solutions and product company. We bring expertise that caters to the digital, engineering, and smart manufacturing needs of large enterprises. With decades of experience in creating innovative, sustainable, and safer products worldwide,
AXISCADES delivers business value across the entire engineering life cycle.

Our deep domain expertise and engineering solution portfolio covers the complete product development life cycle from concept evaluation to manufacturing support and certification for the Aerospace, Defence, Heavy Engineering, Automotive, Medical Devices & Industrial Product industries.

AXISCADES is headquartered in Bangalore and has offices across India, North America, Europe and the Asia Pacific region. URL:

Mistral Solutions:

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• Power BI-related responsibilities are listed under the title:
  Power BI Support Specialist.
• Should have good knowledge on Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.
• Strong ability to communicate clearly and professionally with end users.
• Strong ability to understand complex issues in an often-ambiguous environment.
• Experience in Technical support projects and handling customers.
• Should have worked in customer support projects in the past.
• Performing Root Cause analysis and resolving customer reported issues within the defined SLA.
• Strong email writing skills. Should be able to write detailed emails with excellent presentation.
• Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues.
• Should have strong ability to handle escalations, involve the right parties and deescalate the situations.
• Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co-ordination with engineers and user.
• Providing desk side support for local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
• Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
• OS Troubleshooting, Outlook Troubleshooting and Configuration
• Should be well versed in remote support.
• Should have good communication and technical knowledge.

• Bachelor’s degree in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• “We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status"