Application Support Lead Software & Hardware

- ** Provide Application Support:
** Deliver day-to-day technical support for business (i.e. cloud), manufacturing and on-premise software applications.

- ** Support Audit and Compliance:
** Ensure all assigned audit tasks are completed on time and that applications meet compliance and documentation standards.
* General IT and application support principles
* Manufacturing and plant operation systems
* Database knowledge
* Basic programming and script fundamentals
* Operating systems (e.g., Windows)
* IT support fundamentals
* Critical thinking and problem-solving
* Troubleshooting and root cause analysis
* Operations and systems support
* Ability to learn quickly and adapt in real time
* Excellent written and verbal communication
* Minimum of 1 year experience with IT Service Management processes and tools (e.g., Service Now’ Service Desk)
* Minimum of 2 years in Application Support
* Experience in Plant Operations and Grain Elevator (preferred)
* Experience with ITIL V3 (preferred)
* Leadership experience managing global teams and building relationships with senior Stakeholders in complex/matrix organizations (preferred)
Please note that while this range reflects the full spectrum of compensation available for this role, individual compensation will be determined based on several factors including your experience, skills, and alignment with the role's responsibilities. During the interview process there will be an opportunity to discuss how your background fits into the pay range.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

Dental and vision insurance

Primient employees experience autonomy and accountability in their role. Here, employees control
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