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Onsite IT Support Engineer
Job in
Decatur, Macon County, Illinois, 62523, USA
Listed on 2026-02-15
Listing for:
Sharp Brains Recruitment
Full Time
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
The Onsite IT Support Engineer will act as the sole IT resource for the state during the assignment period. The individual will be responsible for monitoring the ticket queue, providing on-site technical support, and serving as “eyes and hands” for remote infrastructure teams.
Key Responsibilities- Monitor and manage the incident and service request ticket queue for the assigned location.
- Provide immediate on-site support for major incidents, including hardware failures or infrastructure outages.
- Act as local “eyes and hands” support for remote Networking and Server teams.
- Assist in troubleshooting, hardware diagnostics, cabling checks, reboots, equipment replacements, and escalation handling.
- Coordinate with cross-functional teams to ensure timely incident resolution.
- Maintain clear communication with stakeholders during outages or critical incidents.
- Ensure adherence to SLA commitments and operational standards.
- Work closely with centralized Networking and Server teams.
- Escalate critical issues promptly and provide real-time updates.
- Ensure smooth coordination between onsite and remote technical teams.
171 W St Charles Rd, Carol Stream, IL 60188, United States
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