Application Specialist

Your next move starts here.

If you are looking to launch or advance your career in the financial industry, don't miss this opportunity. At Hickory Point Bank & Trust, you'll work alongside innovative, creative individuals who are empowered to do what’s right for our clients. Join a team that values your potential, supports your development, and invests in your success.

Basic Functions:

Provide knowledgeable support for Bank colleagues

Configure, monitor, and review application security access. Monitor, troubleshoot, and coordinate escalations for applications

Update and review system changes in accordance with policies and procedures.

Author and maintain documentation for applications and services

Assist in preparing reports for audits and examinations

Support PC installations, upgrades, and troubleshooting tasks

Assist with user account maintenance, including password resets and access reviews

Participate in routine cybersecurity efforts, including malware scans and virus mitigations

Essential

Job Duties:

Provide and document technical support for all Bank employees

Configure users with appropriate access to applications and modules

Assist with troubleshooting PC hardware and software

Create and maintain internal knowledgebase documentation for IT processes and procedures

Generate reports and walkthroughs to needs throughout the Bank Support system patching and upgrades

Coordinate with vendors for advanced support on application specific issues

Assist with the configuration, installation, and maintenance of desktop infrastructure, including hardware, software, and peripherals

Deliver hardware and software training to bank employees

Ensure all duties are performed in compliance with applicable laws, regulations, and bank policies

Other duties as assigned

Knowledge, Skills, and Abilities:

Technical Knowledge Proficiency in Microsoft Office products

Familiar with HTML, XML, and Java Script Knowledge  of techniques used in troubleshooting hardware and software application issues

Ability to identify and resolve application performance issues

Experience in installing, configuring, and troubleshooting applications used by financial institutions preferred

Understanding of banking concepts and procedures preferred

Problem Solving & Adaptability Strong troubleshooting and problem-solving skills

Ability to multi-task and adapt to changing priorities in a fast-paced environment

Able to work independently or collaboratively to meet deadlines

Communication & Collaboration Excellent oral and written communication skills

Strong interpersonal, organizational, and presentation abilities

Effective coordination with team members, colleagues, and vendors

Able to establish and maintain professional working relationships

Professionalism & Confidentiality Dependable and accountable

Must be able to protect confidential information and sensitive projects

Prompt in responding to support-related emails, phone calls, and other communications

Education and Experience:

Bachelor’s degree in information systems or related field, or 5+ years of hands-on experience in ITExtensive knowledge of common business productivity software applications

Experience with banking Core systems preferred

On-the-job training provided for business-specific applications

Equal Opportunities Statement Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Disclaimer The salary range provided represents the anticipated starting pay for this position. Individual compensation is based on various factors, including but not limited to, role requirements and responsibilities, related experience, education, qualifications, and internal equity.

Benefit Package This position is eligible for a robust benefit package. Available benefits include Health Insurance, Dental Insurance, Vision Insurance, Group Term Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Account, Health Reimbursement Account, Paid Holidays, Paid Time Off, Volunteer Time, Bereavement Time, Employee Assistance Program, 401(k) Retirement Plan.
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