Desktop Support Specialist
Job in
Decatur, Macon County, Illinois, 62523, USA
Listed on 2026-09-23
Listing for:
SISL Global
Full Time
position Listed on 2026-09-23
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
- Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
- Troubleshoot software problems (OS, applications, drivers) and perform installations/upgrades.
- Configure and deploy workstations for new hires, including imaging and data migration.
- Assist with network, server, and telecom equipment issues on-site.
- Hands and Eyes Support
- IMACD (Install, Move, Add, Change, and Disposal)
- Network Infrastructure Support Amended to add “– as a Hands and Eyes Support Model
- Maintain documentation on hardware, configuration, and key user processes in collaboration with other support teams
- Participate in check-ins with the remote service delivery team Perform user account administration (e.g., password resets, group changes) in Active Directory
- Support standard software platforms, including Windows, Office 365 (Outlook, Teams, One Drive), and VPN access
- Escalate issues to remote teams as needed and track resolution progress
- Image, deploy, and troubleshoot desktops and laptops
- Maintain hardware inventory and prepare loaner/spare devices
- Install and configure printers, basic software, and peripheral equipment
- Coordinate warranty returns or hardware replacements as needed.
- Address escalated tickets from the help desk promptly.
- Document solutions in the ticketing system and maintain knowledge base articles.
* Physical Requirements:
- Ability to lift up to 30 lbs (e.g., workstations, monitors).
- Mobility to move across facilities for troubleshooting.
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