Branch Manager

Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an opening for a Branch Manager I in Decatur, IL.

Job Title:

Branch Manager I

Location:

Decatur, IL

Type:
Full-time / hourly

Shift: Monday-Friday, some weekends as needed

This position plays a critical role in delivering outstanding customer service, managing daily branch operations, and guiding the branch team to success. The Branch Manager I is responsible for ensuring the branch consistently meets performance goals, follows operational standards, and provides a professional and welcoming environment for both customers and staff.

• Oversee daily operations and ensure compliance with bank policies and procedures
• Supervise, coach, and support branch staff to maintain high service standards
• Conduct staff training through role‑play, coaching, and regular feedback
• Promote bank products and services and support branch sales initiatives
• Ensure customer concerns are resolved efficiently and follow up on outstanding issues
• Create and maintain effective schedules and coordinate time‑off coverage
• Monitor goals and performance metrics along with achieving organizational initiatives
• Support facility maintenance, branch security procedures, and audit readiness
• Encourage team involvement in bank‑wide campaigns and initiatives
  
  Establish and maintain relationships with existing and new customers

• Proven leadership experience in a banking or customer service environment
• Strong communication, decision‑making, and problem‑solving skills
• Flexibility and the ability to adapt to change
• Experience in teller operations and opening new accounts
• Familiarity with banking regulations, policies, and procedures
• Ability to coach and motivate a team toward individual and branch goals
• Professional demeanor and commitment to providing excellent customer service
• Capable of multitasking and performing under pressure
• Strong organizational and time management skills
• Motivation for personal and professional development

• High school diploma or equivalent (college degree preferred)
• 3 years of progressively more responsible experience in a banking environment preferred
• Team lead, supervisory or management experience