Supervisor, Onsite Services

Supervisor, Onsite Services

The Supervisor Onsite Services leads a team and oversees all Onsite services within a specific geography and customers. Ensure execution of the onsite services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth, and cost to serve.

You Will

• Keep Stock Management/Leadership:
  Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metrics
• Select, coach, and retain a diverse team
• Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement
• Financial Performance/Resource Management:
  Manage Keep Stock projects in the service geography focused on improving productivity and profitability of the Keep Stock offering. Ensure proper solutions and resources are being offered/deployed to customers
• Partnerships to influence Growth:
  Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for Keep Stock sites. Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities. Be a strong Keep Stock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaborators

You Have

• None 3+ years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience
• Understanding of financial and economic concepts to perform the P&L tasks
• Situational leadership experience in a matrixed environment and lead others not directly within span of control
• Experience building and sustaining partnerships and teams
• Strength in process improvement, ownership and control and project management

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.