General Manager

Our Core Values

As a leader within our organization, the General Manager is expected to embody and promote our core values in every aspect of operations, customer service, and team management:

• Reliable – We consistently deliver on our commitments and maintain the highest standards of service and accountability.
• Empathetic – We treat families, clients, and team members with compassion, understanding, and respect during difficult times.
• Customer Focused – We prioritize the needs of our customers and strive to exceed expectations through exceptional service and communication.
• Dedicated – We are committed to excellence, continuous improvement, and supporting the success of our team and organization.
• Detail Oriented – We pay close attention to every step of the process to ensure accuracy, quality, and compliance.

The General Manager will lead by example, fostering a culture that reflects our mission and values. This role requires a commitment to operational excellence, outstanding customer service, employee development, and the compassionate care that families expect from our organization.

Lead all operational functions including:

• Cremation/Aquamation Operations
• Packaging
• Memorial Products
• Special Services
• Transportation & Logistics
• Customer Service
• Witness Services
• Production Planning
• Inventory Control
• Fleet Operations
• Facility Maintenance
• Environmental Compliance

Ensure every operation consistently achieves excellence in:

• Safety
• Quality
• Service
• Cost
• Delivery
• Employee Engagement
• Customer Acquisition and Retention

Maintain full operational ownership of each site’s financial performance.

Responsible for:

• Site Profit & Loss (P&L)
• Labor Management
• Budget Management
• Expense Control
• Break-Even Planning
• Cost Reduction Initiatives
• Capital Planning
• Inventory Optimization
• Productivity Improvement
• Equipment Utilization
• Labor Efficiency
• Overtime Reduction
• Operational Forecasting

Partner with the Regional Operations Director on:

• Annual Budget Development
• Monthly Financial Forecasting
• Capital Requests
• Profitability Strategies
• Growth Planning
• Capacity Planning

Serve as the regional EOS Champion.

Lead execution of:

• Level 10 Meetings
• Quarterly Rocks
• Annual Business Planning
• Scorecards
• Accountability Charts
• IDS (Identify Discuss Solve)
• Quarterly Conversations
• Company Vision Execution
• Department Priorities

Ensure every Site Manager successfully executes EOS disciplines.

Develop accountability throughout every department.

Lead Operational Excellence using Lean and Six Sigma methodologies.

Champion:

• Lean Manufacturing
• Six Sigma
• Kaizen Events
• Value Stream Mapping
• Standard Work
• Visual Management
• 5S Workplace Organization
• Root Cause Analysis
• A3 Problem Solving
• DMAIC Methodology
• Waste Elimination
• Process Standardization
• Continuous Improvement

Develop a culture where every employee actively participates in operational improvement.

Develop high-performing leaders throughout the region.

Responsible for:

• Hiring
• Coaching
• Performance Management
• Succession Planning
• Leadership Development
• Employee Retention
• Training Programs
• Cross Training
• Accountability
• Employee Recognition

Create future Site Managers and Regional Leaders.

Ensure operational excellence throughout every process.

Responsible for:

• SOP Compliance
• Chain of Custody
• Packaging Accuracy
• Memorial Quality
• Pet Identification Accuracy
• Customer Experience
• CAPA Management
• Internal Audits
• Quality Scorecards
• Corrective Action Plans
• Continuous Quality Improvement

Lead weekly Quality Excellence Reviews.

Maintain industry-leading safety performance.

Ensure compliance with:

• OSHA
• EPA
• State Environmental Agencies
• Air Permits
• Water Permits
• DOT Regulations
• Biohazard Standards
• Crematory Regulations
• Environmental Best Practices

Champion a Zero Harm Safety Culture.

Manage production across all facilities.

Responsible for:

• Production Scheduling
• Staffing Models
• Capacity Planning
• Equipment Utilization
• Facility Throughput
• Route Optimization
• Volume Forecasting
• Resource Allocation

Ensure facilities are positioned for future growth.

Maintain…