Sales Associate, Part-Time​/Softlines

SALES ASSOCIATE, PART-TIME/SOFTLINES

Job Number: 250002PE

Primary

Location:

Service School Command
Pay Range: $15.00

Sells general merchandise to customers using professional selling techniques. Works as part of a sales team to provide service that anticipates and exceeds customer expectations.

• Greets and engages customers in conversation to provide sales assistance.
• Assists customers in selecting merchandise and suggests complementary items.
• Offers extended product warranties when applicable, explaining coverage, benefits, and price.
• Maintains a friendly and professional demeanor, adhering to the NEX dress code and uniform standards.
• Becomes knowledgeable about merchandise, including setup, use, care, characteristics, and warranty coverage.
• Communicates product information confidently and clearly.
• Ensures assigned areas are fully stocked and merchandise is neatly arranged.
• Communicates with supervisors and store managers about stock changes, customer preferences, and issues.
• Participates in department meetings and shares ideas for improving customer service and sales performance.
• Completes sales transactions efficiently and thanks customers for their patronage.
• Performs cash register transactions accurately, including cash, charge, check, gift certificates, and layaway.
• Informs customers about upcoming sales events and services available at the Navy Exchange, such as gift wrapping, engraving, and delivery.
• Encourages customers to open a NEXCARD account and explains its benefits.
• Becomes familiar with NEX store policies, the Richter Merchandising System, merchandise returns, price matching, and other store functions.
• Handles customer returns and problems tactfully and efficiently, applying store policies consistently.
• Maintains high awareness in assigned areas to deter theft and provide excellent customer service to all patrons.
• Unpacks, stages, and moves merchandise as assigned; assists with store displays and periodic inventories.
• Completes paperwork related to merchandise movement, price adjustments, customer returns, and cash register operation accurately.
• Is eligible for and participates in applicable commission and gain sharing sales incentive programs.
• Lifts up to 25 lbs as required for job duties, including assisting customers and stocking.
• Performs other related duties as assigned.

• U.S. citizen or has lived in the U.S. for at least three (3) years.
• No experience required.
• High school graduate or equivalent preferred.

• Cleaning protocols, including hand sanitizer and supplies for daily use.
• Social distancing by maintaining at least six feet between employees and shoppers.
• Face masks and gloves for associates to wear during shifts.