Cafe Team Expert

Overview

Location:

IL - Oswego - Prairie Market Shopping Center - 3486

Classification:
Full-Time

Job Summary:

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for customers. You are skilled at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café.

In this role, you present viable business strategies and collaborate with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.

You’ll make a great Café Team Expert if you have what we term to be good “behaviors.” Expect colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, with Store Managers reinforcing expectations.

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Fill scheduling gaps when possible, being flexible and responsive to store needs — we are open from early mornings to late evenings every day, including weekends and most holidays.
• Be positive and proactive in approach to work; lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Provide support to the entire store team, demonstrating kindness, fairness, encouragement and respect.
• Be cheerful and helpful with customers, consistently going out of your way to assist them and modeling this for the team.
• Take initiative to drive your own development, be an enthusiastic learner and use feedback to improve skills.
• Be an active listener who understands information and clearly communicates messages to support company initiatives and goals.
• Prioritize resources and barista support to keep shifts on track.
• Above all, show that you enjoy being a barista.

As a Café Team Expert you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble Barista. You will be trained and expected to be proficient in these areas:

• Using mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays, modeling and coaching others in their effective use.
• Using strong visual merchandising skills to maintain counter and floor retail fixtures.
• Running an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service.
• Using bookselling skills to support the bookfloor team willingly and effectively when available.
• Actively coaching the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors.
• Managing inventory through effective food and beverage orders.
• Completing and submitting accurate monthly inventory and waste log on time.

All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if needed, collaboratively supporting the wider Cluster.

As you gain experience, Café Team Expert knowledge and skills should develop. Each Barnes & Noble Bookstore is the product of its bookselling and café team. You will increasingly contribute as you develop your expertise.

• Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team.
• Review category sales, inventory quantities and product waste reports, assessing and acting on information to maximize sales and profitability.
• Meet with the SM regularly to review café sales performance, profitability, training, and opportunities, to drive café results.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.

As already said, above all we expect to enjoy being a barista at Barnes & Noble. As you gain experience, you should expect your knowledge and skills to develop to support others and the Cluster and bookstore. You will, of course, comply with all company policies and procedures.

An employee in this position can expect an hourly rate starting at $21.75.

• Part-time less than 20 hours per week:
  Sick & Leave pay, Employee Discount
• Part-time 20 - 29.99 per week:
  Sick & Leave pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k)
• Full Time 30+ hours per week:
  Sick & Leave pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement