Inside Sales Coordinator - Decatur, IL

Position Summary

ADM Animal Nutrition is seeking a motivated, customer-focused, and results-driven Inside Sales Coordinator to support our Premix and Specialty Ingredients business across North America.

Full-Time, Exempt

The Inside Sales Coordinator is responsible for supporting sales growth through customer relationship management, lead qualification, account coordination, and sales support activities. This role serves as a point of contact for customers and works closely with Sales, Customer Service, Product Management, Formulation, Pricing, and Operations teams to deliver outstanding customer experiences.

This position is designed as a developmental role within the sales organization and provides a foundation for a sales career path into Inside Sales, Account Management, or other Sales positions.

• Manage an assigned portfolio of developing customer accounts from initial inquiry through order fulfillment and ongoing post-sale support.
• Serve as the primary point of contact for inbound phone and web inquiries, providing product support and directing customers to the appropriate internal resources when needed.
• Qualify, vet, and route all new business leads within the Animal Nutrition portfolio, ensuring all inbound sales leads and customer inquiries are responded to within the outlined response time requirement.
• Proactively prospect, cold call, and develop new business opportunities to expand ADM's customer base and generate profitable growth.
• Promote ADM's core product portfolio while identifying opportunities to cross-sell additional ADM products and services.
• Maintain accurate customer records, sales opportunities, pipeline activity, and forecasting within Salesforce, ensuring CRM data integrity through timely and consistent documentation.
• Prepare sales forecasts, assist with contract administration, and maintain pricing information within eADM.
• Collaborate with Formulations and Pricing teams to develop accurate product recommendations, prepare customer bids and quotations, and deliver competitive solutions that meet customer needs while supporting ADM's profitability objectives.
• Identify customer needs, uncover technical gaps, and collaborate with internal teams to develop value-added solutions.
• Research industry trends, customer needs, market conditions, and competitive activity, and publish bi-weekly market updates to the broader sales team to support customer conversations, identify growth opportunities, and communicate key market insights.
• Develop a thorough understanding of ADM's products, services, and market offerings to effectively position solutions that meet customer needs.
• Build and maintain long-term customer relationships through proactive communication, responsiveness, and exceptional customer service.
• Collaborate closely with Sales, Commercial Management, CD&D, R&D, Customer Service, Credit, Product Management, Operations, and other cross-functional teams to deliver outstanding customer experience.
• Assist in developing and improving Standard Operating Procedures (SOPs) to enhance operational efficiency and support continuous improvement initiatives.
• Effectively prioritize multiple customer requests, sales opportunities, administrative responsibilities, and internal projects while maintaining accuracy and responsiveness in a fast-paced environment.
• Represent ADM Animal Nutrition professionally during customer visits, trade shows, industry meetings, and other business events as needed.
• Other duties and projects as assigned to support the Inside Sales function and greater Animal Nutrition business.

• Bachelor's degree in Business, Agriculture, Animal Science, Science, or a related field required.
• 2-3 years customer management, client facing, marketing or administrative sales support experience.
• Demonstrated success managing customer relationships and providing exceptional customer service in a fast-paced environment.
• Proven cold calling experience with the ability to confidently generate new business opportunities and build lasting customer relationships.
• Passion for the livestock industry and a genuine appreciation for animal agriculture. The ideal candidate enjoys…