Onsite Service Technician - Decatur, IL

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to delight our customers.

• Offer outstanding service to our clients and manage call resolve issues in accordance with the customer's Service Level Agreement (SLA) to maintain customer relations and optimize satisfaction.
• Use electromechanical skills to repair devices; receive training from certified instructors and online resources.
• Serve as the primary customer contact, handling maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to the on‑site client base regarding equipment status and availability, and engage other Xerox personnel as needed.
• Deliver customer training on assigned products to improve end‑user knowledge of equipment functionality.

• Electromechanical experience, including use of a multimeter to troubleshoot electrical circuits and ability to read electrical schematics; relevant backgrounds include HVAC/Cable Internet technician, electrician, automotive mechanic, repair, or military veteran.
• Superior time‑management skills and reliability; dependability and punctuality are valued.
• Valid driver's license and appropriate insurance coverage; a Motor Vehicle Record (MVR) is part of the background check.
• Capacity to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday; safety around electrical components is paramount.

• You have successfully navigated our new‑hire training and completed the technical courses, establishing a foundation for success in the following areas:
  • Comprehensive understanding of our company and customer‑service culture.
  • Clear expectations regarding call load, territory alignment, and client satisfaction.
  • Thorough knowledge base of equipment and inventory needs to support your territory.
  • Ability to complete service calls independently and accurately.

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision coverage, wellness credits, and a company contribution to a Health Savings Account and 401(k) matching.
• Paid time off, plus holidays and personal days.