Fire​/Water Tech

Fire/Water Technician

Department:
Water/Fire Division

Reports To:

Appropriate Division Manager

• Location 519 N Monroe, Decatur, IL, 62522, United States
• Job Category Corporate
• Employee Type Regular Full Time

The primary purpose of this position is to provide support to the restoration and carpet cleaning divisions for residential / commercial customers. Services would include but are not limited to, fire restoration (includes air ducts), water extraction (includes mold remediation.

• Service on-location (both residential/commercial) cleaning appointments.
• Water Extraction
• Fire Restoration
• Respond to Customer Concerns (i.e.  RE-DO's )
• Perform In-Plant Cleaning when necessary (Rugs and Upholster).
• Master Purpose and Use of all equipment and materials.
• Maintain working condition of all equipment and materials.
• Take daily inventory on truck.
• Replenish truck needs from warehouse.
• Take weekly inventory at warehouse.
• Clean Interior and Exterior of vehicle on an as needed basis (maintain a clean vehicle as much as possible.
• Handle payment transactions when necessary.
• Perform emergency service work (Water Restoration Division) as needed. Required to be apart of the On-Call Schedule at least once a month and out of town rotation schedule.
• Assist in new technician training.
• Ability to take the lead on jobs including directing crews. Needs to update Supervisor of any problems or situations immediately.
• Customer follow up maintained on a daily basis such as updating customer and supervisor on progress and status.
• Job Hopper – Key enter progress notes into database on each customer daily.
• Complete all paperwork daily such as time and material sheets.
• Maintain and update VAULT board daily.
• Adhere to All State Wage & Hour Laws (i.e. Required 20 minute Lunch Break during 7.5 hr. Working Day)
• Perform miscellaneous duties assigned by Division Management.
• Available for On Call work one night each week and one weekend every 4 weeks.

The above job duties may be altered at any given time to react to changes in the business and/or adapt to an individual’s experience and skills.