Case Manager - CCBYS Program

CCBYS Case Manager

Status: Exempt |
Reports To: CCBYS/Hilltop Shelter Supervisor

We are seeking a dedicated Case Manager to support high-risk youth and their families through crisis intervention and ongoing case management. This position works closely with law enforcement, families, and community partners to stabilize situations, reduce court involvement, and promote safe, successful outcomes for youth.

• Respond to crisis calls involving youth and families, often in coordination with law enforcement
• De-escalate family conflicts and help prevent court involvement or out-of-home placement
• Develop and monitor individualized service plans with measurable goals
• Maintain accurate case documentation, including notes, reports, and referrals
• Connect clients to community resources and support services
• Support youth and families through court processes, including attending hearings when needed
• Coordinate placement and reunification efforts when necessary

• Bachelor's degree required
• At least 21 years of age
• Experience working with youth and families preferred
• Knowledge of trauma-informed care and willingness to apply it in practice
• Valid Illinois driver's license, reliable transportation, and proof of insurance
• Ability to pass background checks, including CANTS

• Strong communication and organizational skills
• Ability to remain calm and effective in high-stress situations
• Comfort working both independently and as part of a team
• Commitment to confidentiality and ethical practice

• Ability to travel locally and respond to calls during day or evening hours
• Ability to perform basic physical tasks (sitting, standing, walking, using stairs)
• Proficiency with computers and documentation