Career Planner

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs.

ATHENA places a high value on customer service, accountability and getting the job done.

We are currently recruiting a Career Planner. This full-time, on-site position pays $22/hr an hour and is located in Decorah, IA 52101

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Connect job seekers with available positions that result in employment.
• Assist businesses with recruiting qualified applicants for open positions.
• Interview customers to assess employment-related service needs.
• Assist customers in developing, evaluating, initiating, and implementing plans to improve employment skills and employability.
• Identify barriers to employment and refer job seekers to appropriate community resources and supportive services.
• Provide career advisement through the development of Individual Employment Plans, job referrals, training and education program referrals, job placement, and advancement services.
• Implement prescribed program procedures and maintain accurate case-management records.
• Provide ongoing case management and serve as a liaison between customers and service providers.
• Document all customer interactions through clear, complete, and timely case notes.
• Acquire and maintain knowledge of labor-market research tools, local industry sectors, and workforce trends to guide job seekers toward appropriate employment, training, or education opportunities.
• Ensure case files meet or exceed all programmatic, contractual, and regulatory requirements.
• Deliver valuable, timely, and professional services to job seekers and employers.
• Use strong Customer Service behaviors in all interactions with internal and external customers.
• Prepare routine reports and enter accurate information into required computerized systems.
• Maintain customer files in compliance with applicable program guidelines, policies, and procedures.
• Perform other reasonable related duties as assigned by the immediate supervisor or management.
• Work overtime or adjusted schedules as business requirements dictate.

• Strong Customer Service focus and demonstrated commitment to responsive, respectful service.
• Knowledge of employment, recruiting, and workforce-development practices.
• Ability to assess customer employability skills, strengths, barriers, and skill gaps.
• Ability to develop and implement individualized employment plans.
• Knowledge of local business practices, industry sectors, and labor-market trends.
• Ability to understand, interpret, and apply program policies, written procedures, and regulatory guidance.
• Familiarity with regulatory entities and applicable laws, policies, and guidance.
• Strong verbal, written, and listening communication skills.
• Ability to create clear, accurate, and well-written case notes and routine reports.
• Ability to enter, review, and maintain accurate data in computerized case-management systems.
• Ability to maintain confidential records and files in accordance with program requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while maintaining a collaborative, team-oriented approach.
• Demonstrated learning orientation, technical capacity, and recruiting experience.
• Ability to understand…