R&R Technician

R&R Technician

Decorah, Iowa

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. With over 1,000,000 active customers, we continue to push the boundaries of technology, design, and functionality. Our team is passionate about developing cutting-edge products, and we offer exciting opportunities for career growth in a dynamic, fast-paced environment.

Are you someone who enjoys working with your hands, solving problems or figuring out why something isn't working? Tactacam is looking for a dependable, detail-oriented team member to inspect, test and refurbish our outdoor camera products. Previous camera or electronics repair experience is helpful, but it is not required. We provide training on our products, systems and testing processes. Experience in manufacturing, assembly, automotive work, agriculture, maintenance, warehousing or other hands-on environments can translate well to this position.

This is a 1 year contracted role.

Responsibilities:

• Inspect and test cameras and accessories returned by customers.
• Follow step-by-step processes to identify product issues.
• Troubleshoot problems and determine what may have caused the product to fail.
• Repair or refurbish eligible products using established tools and procedures.
• Complete final quality checks to make sure refurbished products meet Tactacam standards.
• Enter testing results, product information and completed work into company systems. Track serial numbers, IMEIs and product movement accurately.
• Keep returned products, parts, tools and work areas organized.
• Identify repeated product issues and share findings with department leadership.
• Help Product and Customer Support teams understand what we are finding in returned equipment.
• Follow safety, quality, inventory and product-handling procedures.
• Contribute ideas that could make the repair and return process faster or more consistent.
• Assist with inventory counts and other department projects when needed

Requirements:

• Dependable and punctual, with reliable transportation to our Decorah facility.
• Comfortable working with your hands and learning how products function.
• Able to follow written instructions and repeat processes consistently.
• Patient and persistent when identifying the cause of a problem.
• Detail-oriented and committed to completing accurate work.
• Comfortable using a computer and learning new software.
• Able to organize work and manage time effectively.
• Comfortable working independently after training.
• Willing to ask questions and work with others when help is needed.
• Able to maintain quality while completing similar tasks throughout the day

Preferred Experience:

• Manufacturing or production
• Product assembly
• Automotive, small-engine or equipment maintenance
• Agriculture or farm-equipment troubleshooting
• Warehouse or inventory work
• Quality inspection
• Electronics, cameras or connected devices
• Returns, repair or refurbishment

Comprehensive Benefits Package:

Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan, and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too!

Location Limitations:

Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD)

Equal Opportunity

Employer:

Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions.

If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.